Client onboarding is one of the MSP’s most important tasks. It’s during the onboarding process that expectations are set with the client, when even a seemingly minor misstep can set wrong tone for the relationship. Since the goal is a long-term engagement, MSPs should take every step to ensure trouble-free onboarding. MSPs should have repeatable process in place with predictable steps

MSPs who take on clients wanting to migrate to a cloud infrastructure should never lose sight of what the client relationship is about – delivering value. That’s always been the case, and it doesn’t change once the client’s environment becomes cloud-based. As you onboard a new customer, the focus on value is essential. It means setting expectations with the client, but